Refund policy

At ANNA & GA, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date of delivery to request a return.
To be eligible, the item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase

Due to hygiene and food safety reasons, opened or used products cannot be returned.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed within 5–10 business days to your original payment method.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue.
We will replace the item or issue a full refund at no additional cost.

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Non-Returnable Items

• Opened or used food products
• Perishable goods
• Items not in original condition

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Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Original shipping fees are non-refundable.

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Contact Us

For any questions or return requests, please contact us at:
📧 support@annaga.com